Refund policy

Returns
You may return eligible items within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at love@1105social.com before sending anything back. When your request is approved, we will send you the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Return shipping
Customers pay for return shipping. If an item arrives damaged or incorrect, we cover the cost and will replace or refund it.

Damages and issues
Please inspect your order when it arrives and contact us right away at love@1105social.com if an item is defective, damaged, or incorrect, so we can make it right.

Final sale / non-returnable items
Food and drink items (including syrups, mixers, teas, sugar cubes and dried fruit) and personal care items (including soaps and body oils) cannot be returned. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at love@1105social.com.